Reaching more people: Our impact in 2025-26

We are proud to share our Access Wellbeing Universal Impact Report for 2025-26, reflecting on a year of expansion that saw us reach more people than ever before.

During 2025-26, thousands of people came through the doors of an Access Wellbeing hub or drop-in space looking for support. Some were experiencing difficulties with their mental health, others were feeling lonely, worried or facing practical challenges in their everyday lives. They were met with a warm welcome and a team ready to help.

Over the year we:

• Saw over 16,700 visits to our hubs and drop-in spaces, more than three times as many as the year before
• Provided over 10,700 one-to-one appointments
• Expanded to a network of 33 hubs and drop-in spaces across Dorset, including 15 new venues
• Welcomed a further 2,500 attendances at groups hosted in our hubs
• Worked closely with organisations across the NHS, voluntary sector and local communities to connect people with a wide range of support.

Read the Access Wellbeing Universal Impact Report for 2025-26

Access Wellbeing Universal services provides free mental health and wellbeing support for anyone aged 18 and over in Dorset, with no appointment or referral needed.

Dave, a client in West Dorset, explains more: “Access Wellbeing does exactly what it says on the tin. It gives you easy access to face-to-face support. The help I received was so flexible, so understanding, and completely built around me.”

Our 2025-26 impact report shows how Access Wellbeing Universal support has expanded across Dorset. New services opened in North and West Dorset during the year, alongside new drop-ins in community venues including Purbeck, Christchurch and Portland. We launched monthly sessions at GP surgeries in Mid Dorset and our teams also took support out into communities through foodbanks, community cafés, job centres and events, helping us reach people who may not otherwise come through the doors of an Access Wellbeing space.

Amy Maloney, Head of Access Wellbeing at BCHA, said: “It has been such a rewarding year for Access Wellbeing Universal services. Together, we have created spaces where people feel heard, valued and supported. I would like to say a heartfelt thank you to everyone who has contributed to that – particularly our Universal partnership, which continues to demonstrate the power of collaboration in improving mental health and wellbeing across Dorset.”

Access Wellbeing Universal is delivered through a partnership between the NHS and voluntary sector, with BCHA, Help & Care, The Lantern Trust, Harmony and Dorset Mind delivering services across five areas of Dorset. Teams also work closely with NHS services, charities, community groups and other local organisations.

Read the Access Wellbeing Universal Impact Report for 2025-26