Person-centred support
- We listen to you and take your experiences seriously
- Support is built around you – we work alongside you to find a way forward that is right for you
- Everyone is treated with respect and dignity
Easy access to help
- There is no wrong door – we will help you to find the right support wherever you ask for help
- Support is available when you need it, without long waits
- It is easier to access support at an earlier stage, to help prevent crisis
- Everyone is treated fairly, including people who are often excluded or face barriers to accessing support
Everyone’s voice matters
- Everyone has a voice, including people who use services, their families, and colleagues working in different services
- We make decisions with you, not for you
- Safety plans are created together, openly and honestly
- We check how well support is working, so we can keep improving
Connected services
- Different teams work together so your care feels joined up
- You won’t be asked to repeat your story again and again
- We provide flexible, responsive services, and support that can change or adapt as your needs change
Support to build the life you want to live
- We support you to feel connected, valued and part of your community
- Support is available for the real-life worries and concerns that can affect our wellbeing, as well as more serious mental health difficulties
- We work with you and others to build networks of support around you